Welcome to the Total Secure LLC Help Center. Here you'll find information to help you navigate our services, resolve common issues, and get the support you need.
Quick Links
- Service Guides
- Technical Support
- Contact Support
Getting Started
How to Request a Service
- Identify Your Needs
- Determine which division (Automotive Safety or IT Infrastructure) suits your requirements
- List specific services needed (speed limiters, GPS tracking, CCTV, etc.)
- Consider your timeline and budget
- Contact Us
- Fill out the consultation form on our website
- Call our toll-free number
- Visit our offices in Abu Dhabi or Dubai
- Email our sales team
- Consultation Process
- Our team will schedule an initial consultation
- Site assessment may be required for certain services
- Receive a detailed proposal with specifications and pricing
- Project Approval
- Review and approve the proposal
- Sign the service agreement
- Provide any required documentation
- Make initial payment as per contract terms
Understanding Our Service Process
- Project Planning
- Detailed project timeline creation
- Resource allocation
- Regulatory approval coordination
- Equipment procurement
- Implementation
- Professional installation by certified technicians
- Quality checks at each stage
- Progress updates
- Compliance verification
- Handover
- System testing and commissioning
- Training for your team
- Documentation delivery
- Warranty activation
Service Guides
Automotive Safety Division
Speed Limiters
- What to Expect: ESMA-approved devices limiting vehicle speed
- Installation Time: 2-4 hours per vehicle
- Requirements: Vehicle registration, authorization letter
- Maintenance: Annual inspection recommended
GPS Vehicle Monitoring
- Features: Real-time tracking, route history, alerts
- Access: Web portal and mobile app
- Training: 2-hour session included
- Support: 24/7 monitoring center
Fire Suppression Systems
- Types: Automatic and manual systems
- Vehicles: Buses, heavy equipment, special vehicles
- Certification: CQM approved
- Testing: Quarterly inspection required
School Transport Solutions
- Components: Safety equipment, monitoring systems, communication devices
- Compliance: Meets all UAE school transport regulations
- Training: Driver and attendant training included
- Support: Dedicated school transport helpline
IT Infrastructure Division
CCTV & Surveillance
- Planning: Site survey and camera placement design
- Installation: Professional mounting and configuration
- Access: Remote viewing capabilities
- Storage: Cloud and local options available
Access Control
- Options: Card, biometric, and mobile access
- Integration: Works with existing security systems
- Management: User-friendly administration portal
- Scalability: Easy to expand as needed
Networking Solutions
- Services: Design, installation, and optimization
- Components: Routers, switches, wireless access points
- Security: Firewall and threat protection
- Monitoring: Network performance tracking
Technical Support
Before Contacting Support
- Check Basic Issues
- Verify power connections
- Ensure internet connectivity (for connected systems)
- Check for visible damage
- Review user manual
- Gather Information
- System/device model number
- Error messages or codes
- When the issue started
- What actions preceded the issue
Common Issues and Solutions
Speed Limiter Issues
- Not Activating: Check installation date, verify activation with our team
- Incorrect Speed: Requires recalibration by technician
- Warning Light: Schedule immediate inspection
GPS Tracking Issues
- No Location Updates: Check SIM card status, verify subscription
- Incorrect Location: Allow time for GPS lock, check antenna
- Access Problems: Reset password, clear browser cache
CCTV/Surveillance Issues
- No Video: Check camera power, verify network connection
- Poor Quality: Clean lens, adjust camera settings
- Recording Issues: Check storage space, verify recording schedule
Access Control Issues
- Card Not Working: Check card validity, clean card reader
- Door Not Locking: Verify power, check magnetic lock
- System Offline: Check network connection, restart controller
Account Management
Online Portal Access
- Registration: Use the email provided during service setup
- Login Issues: Use "Forgot Password" or contact support
- Features: View services, download reports, manage users
Billing and Payments
- Payment Methods: Bank transfer, credit card, cheque
- Invoice Access: Available in online portal
- Payment Terms: As specified in your contract
- Queries: Contact accounts department
Service Modifications
- Adding Services: Contact sales team for expansion
- Upgrading Systems: Consultation required for compatibility
- Relocation: Notify us 30 days in advance
- Cancellation: Follow contract terms
Troubleshooting
Step-by-Step Troubleshooting
- Identify the Problem
- What system is affected?
- What are the symptoms?
- When did it start?
- Basic Checks
- Power supply
- Physical connections
- System indicators/lights
- Error messages
- Simple Fixes
- Restart the system
- Check settings
- Update software (if applicable)
- Clear cache/temporary files
- Document the Issue
- Take photos of error messages
- Note steps to reproduce
- Record any recent changes
- Contact Support
- Provide documentation
- Follow technician guidance
- Schedule site visit if needed
Preventive Maintenance
Automotive Systems
- Regular inspections as per schedule
- Keep devices clean and dry
- Report any unusual behavior immediately
- Don't attempt unauthorized modifications
IT Systems
- Keep software updated
- Regular password changes
- Scheduled system backups
- Environmental protection (dust, heat, moisture)
Contact Support
Emergency Support (24/7)
- Phone: [Emergency Hotline]
- Email: info@totalsecureme.com
- Response Time: Within 2-4 hours
General Support
- Hours: Sunday-Thursday, 8:00 AM - 6:00 PM
- Phone: [Support Number]
- Email: support@totalsecureme.com
- Response Time: Within 24 hours
Sales Inquiries
- Phone: [Sales Number]
- Email: sales@totalsecureme.com
- Consultation: Free initial consultation
Technical Support Levels
Level 1 - Basic Support
- Phone and email assistance
- Remote diagnostics
- Basic troubleshooting
- User guidance
Level 2 - Advanced Support
- Remote system access
- Configuration changes
- Software updates
- Detailed diagnostics
Level 3 - On-Site Support
- Technician dispatch
- Hardware replacement
- System repairs
- Complex troubleshooting
Resources
Documentation
- User manuals available in online portal
- Video tutorials for common tasks
- System specification sheets
- Compliance certificates
Training
- Initial training included with installation
- Refresher sessions available
- Custom training programs
- Online training modules (coming soon)
Updates and Announcements
- Service notifications via email
- System update schedules
- Maintenance windows
- New feature announcements
Feedback
We value your feedback to improve our services:
- Service Feedback: info@totalsecureme.com
Office Locations
Abu Dhabi (Headquarters)
Musaffah - Musaffah Industrial - Abu Dhabi - United Arab Emirates Phone: 800 866 255 Hours: Sunday-Thursday, 8:00 AM - 6:00 PM
Dubai Branch
Al Fahad - 4 Damascus Street - Al Qusais Industrial Area - Al Qusais Industrial Area 2 - Dubai - United Arab Emirates Phone: 800 866 255 Hours: Sunday-Thursday, 8:00 AM - 6:00 PMFor additional assistance not covered in this help guide, please don't hesitate to contact our support team. We're here to ensure your Total Secure systems operate efficiently and effectively.